Terms & Conditions

Description of Goods

We aim to describe and illustrate our goods as well as possible, and to have accurate and current information. We reserve the right to alter the content of our website without notice.

Descriptions and information on the website are offered for guidance and in good faith, and it is the responsibility of the customer to decide if the goods are suitable for their intended use. We are happy to advise prior to order to ensure customer satisfaction.

Prices

All prices are in pounds sterling (£) and are subject to change without notice.

Payment Terms

Payment within 15 days of receipt of invoice by debit or credit card,  direct bank transfer, cheque via a pro forma invoice or cash. Credit cards are subject to a 2% surcharge.

Postage

All postal methods are tracked and / or signed for to confirm delivery. Unfortunately IR Bridles cannot accommodate visits to the workshop.

In any case, things can be greatly speeded up by using a courier service. Please get in touch for a quote if you need your item quicker.

Any customs clearance and duties payable by non-EU buyers remain the responsibility of the buyer.

All goods are sold subject only to consumer legislation in force at the time in the UK. We cannot take responsibility for the actions of Customs or Border Control at the country of receipt.

Returns

All items (except bespoke items) are covered by the “Distance Selling Regulations”. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within seven days of receipt of your purchase. In these circumstances, return postage, packing and insurance costs remain with you, the buyer.  Unless the item is faulty, IR Bridles cannot accept returns on bespoke or items that have been personalised via stamping.
Further to this, we will give a full refund (inc. return P&P) if the item you receive is faulty or “significantly not as described” by us, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product). Please note the points regarding natural materials and variations, below.

In either case, any refund requires that the item is returned as supplied (with all tags, extras, packaging etc) and in original sound condition.

Any customs duties paid by non-EU buyers remain the responsibility of the buyer and will not be refunded by IR Bridles.

Leather is a Natural Material

Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch.

Small scars and growth marks from the life of the animal do occur and are considered as normal and implicit in the item description. We always work to conceal scars but growth marks often form an attractive feature.

Photography and Monitors

Every effort has been made to photograph our products as naturally as possible and colours have been checked on a calibrated monitor (screen) before publishing. However, different monitors and resolutions can and do show colours and light differently in shade or tone and IR Bridles cannot be held responsible for this.

Handmade

All our products, being handmade, will be slightly different. Each item is made to order and will be fashioned according to any peculiarities in the hides used (see above) or, of course, accounting for an individual customer’s requests. While every effort is made to match product pictures precisely, small differences will occur.

This makes each item unique and is not considered as constituting “significant difference” from item descriptions unless differing significantly from specifications given in communications pertaining to a specific sale.

IR Bridles reserves the right to decline any order placed with us at our discretion.

Guarantee and After-Sales Service

Your IR Bridle is guaranteed for twelve months against material or workmanship faults. In the extremely unlikely event that either of these occurs, please contact us to begin resolution of the issue. We reserve the right to repair, replace or refund at our discretion. If postage is necessary, the costs will be covered by us where shipping method and costs are approved by us first. 

Should your product require repair or refurbishment throughout its life, we will undertake the work for a modest fee. Please contact us to make arrangements. In these circumstances, any postage costs remain with you, the customer.

Your guarantee is your proof of purchase (your receipt or similar document). Please keep them in a safe place. IR Bridles keeps measurement records which can be referred to in case of loss of all of the above.

Dispatch Time

Due to the bespoke and individual nature of the bridles, please allow up to six weeks for making and dispatch. However, we always aim to have your bridle on its way to you as quickly as possible.

In the event of any delay, we promise to maintain positive communications with you, our customer.

If you would like to know the expected lead time before you purchase, please send us an email enquiry.

External links

This site includes links to other sites. We are not responsible for the content suitability of these sites.

You may link to our site but only with IR Bridle’s previous consent via email.

Privacy Policy

We respect your privacy and are committed to protecting personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information by IR Bridles. Please note that we may review and update this Privacy Policy from time to time as required. You should review the terms of this policy periodically to make sure that you are aware of how IR Bridles collects and uses personal information. By using our web site, you consent to the collection and use of your personal information by us as explained below.

Personal Information

You have complete control over your personal information. In general, you can visit our web site without providing us with any personal information. However, there are instances where we must have some personal information in order for us to deal with your enquiry. This information may include registration data (your name, home address, delivery address, email address, phone number, salutation, etc.), or information request data and response data (“User Information”).

Use of User Information

This company detests the use and misuse of people’s personal information and deplores junk mail and spam. We will respect your privacy and will never give your information to anybody else for any purpose. We intend to use personal information solely for the purposes of providing you with the services that you have requested and to enable us to operate as a business as a supplier of goods. If you receive emails from our newsletter server, you will be able to remove yourself from the list.

Cookies

Cookies are pieces of information stored by your web browser on behalf of a web site and returned to the web site on request. This site may use cookies for two purposes: to carry data about your current session at the site from one web page to the next, and to identify you to the site between visits. If you prefer not to receive cookies, you may turn them off in your browser, or may set your browser to ask you before accepting a new cookie. Some pages may not function properly if the cookies are turned off. Unless otherwise notified on this site, we will not store data, other than for these two purposes, in cookies. Cookies remain on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties.

If you have questions regarding our Privacy Statement, please drop us a line via our Contact page.


 

IR Bridles | Sole Proprietor Mrs I A Hodges (Russell)  | 37 Hartley Close, Chipping Sodbury BS37 6NW